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support_matrix

BizPaL Support Matrix

Support Matrix

This matrix details issues which fall within the areas of support of the BizPaL Support Team, as well as those issues which are outside the area of support. BizPaL Support may provide assistance with some of these un-supported issues on a “best-effort basis” only as indicated in the table.

Legend Icon
Supported
Un-supported
Best-effort

Please note that this list may be subject to omissions and may be updated at any time.

Area of Support Supported Un-supported Best-effort
BizPaL Public Website - http://www.bizpal.ca/
Site functionality
Site content
Content presentation issues related to certain Internet browsers
BizPaL Partner Site - http://partners.bizpal.ca/
Site functionality
Site content
Content presentation issues related to certain Internet browsers
BizPaL Wiki - http://wiki.bizpal.ca/
Site functionality
Site content
Content presentation issues related to certain Internet browsers
Planio Ticket Tracking Support System - https://serviceinnovation.plan.io/
Site functionality
Site content
Content presentation issues related to certain Internet browsers
BizPaL Administration Module - http://services.bizpal-perle.ca/admin/
Application functionality issues
User access issues
Reporting issues
Addition and activation of jurisdictions
Update of local jurisdiction names
Administration of user accounts
Federal content
Validation of jurisdictional content other than federal content (including: information, links, contacts, formatting/presentation, etc)
BizPaL Client Application - http://services.bizpal-perle.ca/eng/
User interface
Application functionality issues (including: presentation of admin module data, functionality of valid links, etc)
Federal content
Validation of jurisdictional content other than federal content (including: information, links, contacts, formatting/presentation, etc)
Provincial/ Territorial/ Municipal Partner Website Client Application Setup
Implementation of actual client application Brokered Model within the context of the provincial/ territorial/ municipal website (including: guidance on a best-effort basis)
All other issues with the provincial/ territorial/ municipal website page outside actual client application Brokered Model

Additional Information

support_matrix.txt · Last modified: 2017/09/19 16:33 (external edit)