This matrix details issues which fall within the areas of support of the BizPaL Support Team, as well as those issues which are outside the area of support. BizPaL Support may provide assistance with some of these un-supported issues on a “best-effort basis” only as indicated in the table.
Please note that this list may be subject to omissions and may be updated at any time.
Area of Support | Supported | Un-supported | Best-effort |
---|---|---|---|
BizPaL Public Website - http://www.bizpal.ca/ | |||
Site functionality | ![]() | ||
Site content | ![]() | ||
Content presentation issues related to certain Internet browsers | ![]() | ![]() |
|
BizPaL Partner Site - http://partners.bizpal.ca/ | |||
Site functionality | ![]() | ||
Site content | ![]() | ||
Content presentation issues related to certain Internet browsers | ![]() | ![]() |
|
BizPaL Wiki - http://wiki.bizpal.ca/ | |||
Site functionality | ![]() | ||
Site content | ![]() | ||
Content presentation issues related to certain Internet browsers | ![]() | ![]() |
|
Planio Ticket Tracking Support System - https://serviceinnovation.plan.io/ | |||
Site functionality | ![]() | ||
Site content | ![]() | ||
Content presentation issues related to certain Internet browsers | ![]() | ![]() |
|
BizPaL Administration Module - http://services.bizpal-perle.ca/admin/ | |||
Application functionality issues | ![]() | ||
User access issues | ![]() | ||
Reporting issues | ![]() | ||
Addition and activation of jurisdictions | ![]() | ||
Update of local jurisdiction names | ![]() | ||
Administration of user accounts | ![]() | ||
Federal content | ![]() | ||
Validation of jurisdictional content other than federal content (including: information, links, contacts, formatting/presentation, etc) | ![]() | ||
BizPaL Client Application - http://services.bizpal-perle.ca/eng/ | |||
User interface | ![]() | ||
Application functionality issues (including: presentation of admin module data, functionality of valid links, etc) | ![]() | ||
Federal content | ![]() | ||
Validation of jurisdictional content other than federal content (including: information, links, contacts, formatting/presentation, etc) | ![]() | ||
Provincial/ Territorial/ Municipal Partner Website Client Application Setup | |||
Implementation of actual client application Brokered Model within the context of the provincial/ territorial/ municipal website (including: guidance on a best-effort basis) | ![]() | ![]() |
|
All other issues with the provincial/ territorial/ municipal website page outside actual client application Brokered Model | ![]() |